Terms and Conditions

1. Who We Are

These Terms and Conditions ("Terms") govern the provision of advisory services by IMG Registration Australia ("IMGRA", "we", "us", "our"), operated ABN 42 862 720 911, a sole trader operating in Queensland, Australia (the "Business"). By engaging our services, submitting an enquiry, booking a consultation, or making a payment, you ("Client", "you") agree to be bound by these Terms.

If you do not agree to these Terms, please do not engage our services.

2. Nature of Our Services

IMGRA provides independent advisory services to international medical graduates (IMGs) and related parties in connection with medical registration pathways in Australia administered by the Medical Board of Australia, the Australian Health Practitioner Regulation Agency (AHPRA), and the Australian Medical Council (AMC).

Our services may include, depending on the package or engagement you select:

• General guidance on AHPRA and AMC registration pathways and requirements;
• Review of application documentation for completeness, consistency, and readiness;
• Identification of potential risks, gaps, or deficiencies in an application or supporting documents;
• Strategic guidance on career planning in relation to Australian medical practice;
• General education about processes, timeframes, and requirements published by relevant regulators.

2.1 What We Are Not

IMGRA is an independent advisory business. We are not affiliated with, endorsed by, or acting on behalf of AHPRA, the Medical Board of Australia, the AMC, or any specialist medical college. We do not make, influence, or have any special access to registration decisions, which rest solely with the relevant regulator or college.

Our services do not constitute, and must not be relied upon as:

• Legal advice;
• Registered migration advice as defined under the Migration Act 1958 (Cth);
• Financial or taxation advice;
• Employment advice or recruitment services;
• A determination, assessment, or guarantee of eligibility for registration, employment, or any regulatory outcome.

Where a matter falls outside the scope of our advisory services (for example, a visa or migration question, an employment law dispute, or a matter requiring legal representation), we will recommend you seek advice from an appropriately qualified and licensed professional, such as a registered migration agent, solicitor, or financial adviser.

3. No Guarantee of Outcome

Registration, assessment, and employment outcomes are determined solely by the relevant regulator, college, employer, or government agency, in accordance with their own criteria, processes, and discretion. IMGRA does not guarantee, and makes no representation regarding:

• The success of any application;
• The timeframe in which any application will be processed or decided;
• Any particular registration type, pathway outcome, or employment result.

Our role is limited to improving the readiness, clarity, and quality of your application and supporting documentation, and to providing informed guidance based on publicly available regulatory requirements and the founder's professional experience.

4. Client Obligations

To enable us to provide accurate and useful advice, you agree to:

• Provide complete, accurate, and truthful information and documentation;
• Notify us promptly of any change in your circumstances relevant to the advice provided;
• Independently verify all requirements with the relevant regulator, as regulatory requirements may change without notice;
• Take responsibility for the final content and submission of your own application, which remains your responsibility at all times.

We are not responsible for outcomes affected by inaccurate, incomplete, or outdated information provided by you, or by changes to regulatory requirements made after advice is given.

5. Fees and Payment

Fees for our services are as listed on our pricing page or as otherwise quoted to you in writing. All fees are in Great British Pounds (GBP) and, unless stated otherwise, are inclusive of GST as applicable.

Payment is required in full prior to the commencement of services, unless otherwise agreed in writing.

We reserve the right to amend our published fees at any time; the fee applicable to your engagement is the fee confirmed at the time of booking or invoicing.

Late or failed payments may result in suspension of services until payment is received.

6. Cancellations, Rescheduling and Refunds

Once a document review has commenced or work product has been delivered, fees are non-refundable, as the service has been substantively performed.

Refund requests outside the above will be considered on a case-by-case basis at our sole discretion, without prejudice to your rights under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy available to you under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

7. Confidentiality

We treat all information and documentation you provide as confidential. We will not disclose your personal or professional information to third parties except:

• Where required to deliver the service you have requested;
• Where required or authorised by law;
• Where you have given prior consent.

Further detail on how we collect, use, store, and protect your information is set out in our Privacy Policy, which forms part of these Terms by reference.

8. Intellectual Property

All templates, checklists, written guidance, frameworks, and other materials provided by IMGRA remain the intellectual property of IMGRA (or its licensors) unless otherwise agreed in writing. You may use materials provided to you for your own personal, non-commercial purposes only, and may not reproduce, resell, redistribute, or share them with third parties without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

• IMGRA's total liability arising out of or in connection with any service, in aggregate, is limited to the amount of fees paid by you for the specific service giving rise to the claim;
• IMGRA is not liable for any indirect, consequential, or special loss, including loss of income, loss of opportunity, or loss arising from a regulatory decision made by a third party;
• Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including under the Australian Consumer Law.

We recommend clients confirm current professional indemnity insurance arrangements directly with us prior to engagement if this is material to their decision to proceed.

10. Complaints

If you are dissatisfied with any aspect of our service, please contact us in the first instance at hello@imgra.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 21 days. If you remain dissatisfied, you may raise the matter with the Australian Competition and Consumer Commission (ACCC) or, where relevant to a specific product or service, another appropriate external body.

11. Termination

Either party may terminate an engagement by written notice. Fees for work already performed up to the date of termination remain payable. IMGRA may decline to act, or may cease acting, for any client at its discretion, including where a request falls outside our scope of service, presents a conflict, or raises a compliance concern.

12. No Fiduciary or Regulatory Relationship

Nothing in these Terms creates a fiduciary relationship, agency relationship, or partnership between IMGRA and the Client, and nothing in these Terms creates or implies any relationship between IMGRA and any regulator, college, or government body.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland.

14. Changes to These Terms

We may update these Terms from time to time. The version published on our website at the time of your engagement applies to that engagement. Continued use of our services after an update constitutes acceptance of the revised Terms.

15. Contact Us

Business: IMG Registration Australia
ABN: 42 862 720 911
Email: hello@imgra.com.au